Dr. Know Systems provides on-site computer, network, telephone system, and videoconferencing system maintenance for small to medium-sized businesses. Whether you need computer help, network repair or small business telephone programming or system repairs, Dr. Know Systems is the best choice among computer repair on-site companies.

We provide a single contract to ensure the fundamental support you need to maintain your IT equipment and provide maximum availability for all your equipment.

Typical products covered include:

• Desktops
• Notebooks
• Servers
• Printers
• Network Hardware
• Small Business Telephone Systems
• Videoconferencing Systems

While on-site Break/Fix Service agreements remove many of the potential problems of managing IT and business equipment, they are particularly useful for these scenarios:

• Organizations that have a large installed base of older equipment or environments that have ongoing printer, server and computer repair needs.
• Departments that want one single point of contact for all network and computer repair needs.
• Organizations that have a mix of in-warranty and out-of-warranty equipment.
• Offices that have changing equipment needs, with the addition and deletion of equipment throughout the year.
• Organizations that have multiple locations or geographically dispersed locations without IT support.

Dr. Know Systems offers Unlimited On-site and Online Remote Support Solutions. Unlimited Online Support Plans may be combined with Pay-As-You-Go On-site Services or select a combined unlimited plan for maximum support. We offer per incident support as well as annual contracts and multi-year warranties regardless of where you purchase your equipment.

Windows OS Remote Support Service Plans

1 Year – Unlimited Secure Remote Support

2 Year – Unlimited Secure Remote Support

Pay-As-You-Go – Secure Remote Support

Windows OS On-site & Remote Support Service Plans

1 Year – Unlimited On-site & Secure Remote Support

2 Year – Unlimited On-site & Secure Remote Support

Server Only Maintenance Plans

Small Business Total Care Service Agreement™ Managed Services

Small Business Server Critical Care™ Maintenance Plan

Small Business Server Primary Care™ Maintenance Plan

Small Business Server Primary Care™ Plus Maintenance Plan

Dr. Know Systems – SMB IT Department Plan (Primary Care™ Plus Maintenance)

Dr. Know Systems provides you with an affordable way to maximize the business value of your network for a fraction of the cost of having an in-house IT staff. This results in your organization benefiting from:

• Increase returns on technology spending
• Increase performance – extend the life of your IT assets
• Maximize uptime and business efficiency
• Improve your network security
• Safeguard your business 24×7×365
• Take corrective action before problems occur

Plans are for Operating System support and Microsoft Applications only. Hardware replacement is sold on a time and materials basis in conjunction with your plan.

Contact us today to learn more about the advantages offered through our remote and on-site network services.