Break/Fix Service Plans | Dr. Know Systems

Dr. Know Systems provides on-site computer, network, telephone system, and videoconferencing system maintenance for small to medium-sized businesses. Whether you need computer help, network repair or small business telephone programming or system repairs, Dr. Know Systems is the best choice among computer repair on-site companies. We provide a single contract to ensure the fundamental support you need to maintain your IT equipment and provide maximum availability for all your equipment. Typical products covered include:

Desktops
Notebooks
Servers
Printers
Network Hardware
Small Business Telephone Systems
Videoconferencing Systems

While on-site Break/Fix Service agreements remove many of the potential problems of managing IT and business equipment, they are particularly useful for these scenarios:

Organizations that have a large installed base of older equipment or environments that have ongoing printer, server and computer repair needs.
Departments that want one single point of contact for all network and computer repair needs.
Organizations that have a mix of in-warranty and out-of-warranty equipment.
Offices that have changing equipment needs, with the addition and deletion of equipment throughout the year.
Organizations that have multiple locations or geographically dispersed locations without IT support.

Dr. Know Systems offers Unlimited On-site and Online Remote Support Solutions. Unlimited Online Support Plans may be combined with Pay-As-You-Go On-site Services or select a combined unlimited plan for maximum support. We offer per incident support as well as annual contracts and multi-year warranties regardless of where you purchase your equipment.


Windows OS Remote Support Service Plans
1 Year – Unlimited Secure Remote Support	$252.00
2 Year – Unlimited Secure Remote Support	$360.00
Pay-As-You-Go – Secure Remote Support	$75.00 hr.

Windows OS On-site & Remote Support Service Plans
1 Year – Unlimited On-site & Secure Remote Support	$528.00
2 Year – Unlimited On-site & Secure Remote Support	$888.00


Server Only Maintenance Plans and Pricing
Small Business Server Critical Care™ Maintenance Plan	$175.00 mo.
Small Business Server Primary Care™ Maintenance Plan	$225.00 mo.
Small Business Server Primary Care™ Plus Maintenance Plan	$300.00 mo.

Dr. Know Systems – SMB IT Department Plan (Primary Care™ Plus Maintenance)

1 Server (2003/2008) and 5 Clients (XP/Vista or Windows 7)	$645.00 mo.
1 Server (2003/2008) and 10 Clients (XP/Vista or Windows 7)	$845.00 mo.
1 Server (2003/2008) and 15 Clients (XP/Vista or Windows 7)	$1,025.00 mo.
2 Servers (2003/2008) and 20 Clients (XP/Vista or Windows 7)	$1,455.00 mo.
2 Servers (2003/2008) and 25 Clients (XP/Vista or Windows 7)	$1,585.00 mo.
3 Servers (2003/2008) and 30 Clients (XP/Vista or Windows 7)	$1,970.00 mo

Additional (2003/2008) Server on any SMB IT Plan Between Bands	$275.00 mo.
Each Additional Client – Between Bands Only	$44.00 mo.
Add – Remote Monitoring to Any Server/Workstation	$75.00 mo.

Dr. Know Systems provides you with an affordable way to maximize the business value of your network for a fraction of the cost of having an in-house IT staff. This results in your organization benefiting from:

Increase returns on technology spending
Increase performance – extend the life of your IT assets
Maximize uptime and business efficiency
Improve your network security
Safeguard your business 24×7×365
Take corrective action before problems occur

All of the prices shown above are based on a Windows Operating System (OS). All prices are for a single system. Additional system support can be purchased at a discounted price. All Plans Require a System Baseline – $129.95 Servers / $79.95 Clients. These plans are for Operating System support and Microsoft Applications only. They do not cover any hardware replacement which can be purchased on a time and materials basis in conjunction with your plan.